Telephone Careers Advisers

  • Location

    Birmingham, West Midlands

  • Sector:

    Employment Related Services

  • Job type:


  • Salary:

    £22000.00 - £24000.00 per annum

  • Contact:

    Tanith Spong

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


Telephone Careers Adviser

Full time and Permanent


£22,000- £24,000 per annum

CMD Recruitment Ltd are delighted to be working with a large organisation, which has experienced signigfcant growth over the last few years.

Our client is looking for National Careers Service Telephone Adviser to comply with and understand safe guarding policy and procedures and take action as appropriate in relation to children and vulnerable groups regarding matters of safety, protection and wellbeing.

The successful candidate will do the following:

  • Provide careers advice to adults via the NCS West Midlands Telephone Advice Service, email and other digital means to help them to achieve work or learning goals
  • Support customers to develop career management skills

  • Travel to other venues to provide careers advice to adults when required.

  • Work with customers over the phone to support their progress into learning, work, or progression in work

  • Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPI's

  • Operate from the Telephone Advice Service centre in Birmingham and other partner locations as and when required.

The successful candidate will have:

  • Experience in delivery of careers advice to adults, employed and unemployed ( or similar environment for trainee roles)
  • Excellent telephone manner with the ability to communicate effectively over the phone.

  • Well organised, capable of working under pressure, meeting deadlines and targets, manage caseloads and their own time

  • Able to work flexible hours at evenings and weekends when required

  • Able to work in a target driven environment, and ability to meet or exceed contract targets

  • An understanding of and commitment to promoting equality and diversity

  • Hold, as a minimum, Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or working towards

Our client is committed to promoting equality of opportunity, valuing diversity and eliminating discrimination, as a core value.