Technical Support Engineer

  • Location

    Swindon, Wiltshire

  • Sector:

    IT & Design

  • Job type:


  • Salary:

    £21000 - £25000 per annum

  • Contact:

    Jose Garcia-Brennan

  • Contact email:

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Consultant:


Technical Support Engineer
Near Swindon
Up to £25,000

Do you have an IT Networking or Audio Visual based degree / qualification?

Our client is based on the outskirts of Swindon and they are looking to recruit a Technical Support Engineer.
Working within a friendly team environment, this role will be offering 1st Line Technical Support to a customer network of varied and very interesting AV products. Their customers are both residential and commercial based.

This is an excellent opportunity to join a well established organisation with a wonderful product range and build a career within the business.
Training will be given if you have the right qualifications but no previous experience!!

Key Responsibilities will include;-
* Take incoming support calls from customers in the UK and across Europe
* Apply troubleshooting techniques with customers facing issues
* Remote desktop support with customers where required
* Provide technical advice to customers searching for solutions
* Escalate issues to vendors where necessary
* Arrange repairs in-house or with vendors
* Test new software, products and solutions

Candidate Specification;-
* You MUST have your own transport
* Ideally you will have previous experience of providing 1st Line Technical Support
* You MUST have an IT Networking or Audio Visual degree / qualification
* Experience of SAP an advantage
* Knowledge of AV product technical specifications an advantage
* Excellent communication skills and a team player