Technical Support Engineer

  • Location

    Swindon, Wiltshire

  • Sector:

    Engineering & Technical, IT & Design

  • Job type:

    Permanent

  • Salary:

    £26000 - £30000 per annum

  • Contact:

    Jose Garcia-Brennan

  • Contact email:

    jose@cmdrecruitment.com

  • Job ref:

    JGB8301_1571929573

  • Published:

    about 1 month ago

  • Expiry date:

    2019-11-23

  • Consultant:

    #

Technical Support Engineer
Near Swindon
c.£30,000

Do you have an IT Networking or Audio Visual based degree / qualification?
Have you gained any experience providing 1st Line Technical Support within the Audio Visual industry?

Our client is based on the outskirts of Swindon and they are looking to recruit a Technical Support Engineer.
Working within a friendly team environment, this role will be offering 1st Line Technical Support to a customer network of varied and very interesting AV products. Their customers are both residential and commercial based.

This is an excellent opportunity to join a well established organisation with a wonderful product range and build a career within the business. Training will be given if you have the right qualifications but no previous experience!

Key Responsibilities will include;-
* Take incoming support calls from customers in the UK and across Europe
* Apply troubleshooting techniques with customers facing issues
* Remote desktop support with customers where required
* Provide technical advice to customers searching for solutions
* Escalate issues to vendors where necessary
* Arrange repairs in-house or with vendors
* Test new software, products and solutions
* CRM software administration

Candidate Specification;-
* You MUST have your own transport
* Ideally you will have previous experience of providing 1st Line Technical Support
* An IT Networking or Audio Visual degree / qualification
* Experience of SAP an advantage
* Knowledge of AV product technical specifications an advantage
* Excellent communication skills and a team player