Service Assurance

  • Location

    Basingstoke, Hampshire

  • Sector:

    Administration & Customer Service

  • Job type:


  • Salary:


  • Contact:

    Dan Pyle

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Start date:


  • Consultant:


Customer Service Advisor

Outskirts of Basingstoke

Salary up to £25,000 - depending on experience

Free Parking

Monday to Friday

Full Time, Permanent

Are you an experienced Customer Service professional looking for a new challenge and opportunity for the new year?

Do you have a consultative and reassuring approach to providing a high level of service to existing and new clients?

If you are reading this and excited for an opportunity to make a change in 2020 please do continue to read and get in contact today!

Our Client is a multi-award winning and leading business to business communications provider of products and services in the telecoms and data industry.

About the role

  • You will be responsible to deliver excellent service and support for clients support or change request needs.
  • The majority of this role is inbound call based and will involve the triage and prompt resolution of any customer requests.
  • The Ideal candidate will have a helpdesk background and some technical telephony hosted troubleshooting would be preferable such as on the Horizon, Altos and BT platforms.
  • Previous experience in a problem-solving environment with a high interest in technology and innovation.
  • Delivering the customers' expectations in a timely, efficient and friendly manner.

The successful candidate will have a variety of duties and responsibilities with the enthesis on providing the highest standard of care with the following attributes:

  • To be highly organised.
  • Have excellent Communications Skills.
  • The ability to work independently and take ownership.
  • Competence with standard MS office applications and the use of web-based services.
  • Effective Time Management.
  • Team player.
  • Ability to multi-task.

This is an exciting opportunity for a Customer Service Professional to join a growing and well-respected Business within this industry.

If you are interested and would like to apply, please do not hesitate to contact Dan Pyle at CMD Recruitment on 01225 800378 and email