Our Bath based client is an independent provider of financial solutions to SME businesses. They are currently seeking a Sales Support Manager to work closely with a number of internal teams.
- Line management responsibility of the Sales Support and Payouts teams, leading by example to provide an excellent customer service
- Ensure fast, efficient, high quality, error free processing of proposals/applications in line with customer needs and agreed service levels
- Contact brokers in order to gain information required to establish customer credit approval, and compile deal packages to pass for underwriting decision
- Run credit/land registry searches
- Progress chase and follow-up all accepted proposals in order to win business
- Identify new business opportunities from non-supporting or lapsed broker accounts
- Ensure comprehensive, up-to-date customer account records are maintained on a database
- To ensure full compliance with relevant legislation and guidance
- To maintain a commercial view whilst activating documents and assisting brokers/suppliers in collecting outstanding information required
* Proven customer services skills within Financial Services sector at Team Leader/Manager level.
* Strong communication skills.
In return my client offers a competitive salary package and benefits with the role.