Inside Sales and Customer Support Executive
£20,000 - £25,000pa
Full time, Permanent
Working hours: Monday - Friday, 8am to 5pm
Do you have a strong background in providing exceptional Customer Service? Do you strive in a busy, thriving environment? Are you interested in working with a flourishing brand who provide goods to a high-end European client base? If so, we want to hear from you!
Our client, a highly established brand across Europe, is currently seeking an experienced Customer Service professional in the capacity of an Inside Sales and Customer Support Executive to join their team. The successful applicant will provide customer support to their consumer client-base, ensuring the smooth running and growth of the business through increasing their sales volumes and strengthening their existing client base.
Generating new appointments for the sales team - preparing presentations when required
Setting up new customers and processing their merchandising requirements
Maintaining the sales order process machine: processing and confirming orders, processing and confirming quotations, regular invoicing, handle stock and transport enquiries, etc
Handle inbound enquiries ensuring to maintain high standards of customer service
Ensuring the CRM system is consistently up to date
Assist in consolidating and building a nationwide network of Retailers
Receiving and handling inbound calls from end users in relation to general and technical product enquiries, providing advice, promoting the brand and products and arranging samples
Help the credit control function
The successful applicant will have a solid background in providing exceptional customer service
Previous experience of Netsuite
Excellent written and verbal communication skills
The ability to work under pressure
Ability to multitask
The successful candidate will be customer focused and a quick learner, as well as great attention to detail. You must have experience within Customer Service and Administration, candidates without this experience will not be considered.
CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application. Rest