Customer Service Team Leader

  • Location

    Malmesbury, Wiltshire

  • Sector:

    Administration & Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £9.61 per hour + holiday

  • Contact:

    Hannah Chiffers

  • Contact email:

    hannah@cmdrecruitment.com

  • Job ref:

    HC8388_1575380518

  • Published:

    about 2 months ago

  • Duration:

    Temp to Perm

  • Expiry date:

    2020-01-02

  • Startdate:

    ASAP

  • Consultant:

    #

Customer Service Team Leader

£9.61 per hour + holiday

Malmesbury, Wiltshire

Temporary to Permanent Assignment

Are you an experienced Customer Service Team Leader seeking a fast paced and diverse role in the Malmesbury area? Do you enjoy inspiring and supporting a team? If so, then we would love to hear from you!

My client is looking to recruit an experienced Customer Service Team Leader to join their busy team in Malmesbury on a temporary to permanent basis.

Duties:

  • Planning and delegating daily team activities
  • Ensuring calls are sufficient monitored at all times
  • Managing escalated complaints
  • Provide to support to the Customer Service Executives
  • Identify staff development needs
  • Completing 1-2-1's
  • Managing day to day requests

Person Specification:

  • Previous customer service team leader experience
  • Professional, confident telephone manner
  • Excellent attention to detail
  • Enthusiasm and drive to motivate a team
  • Sound knowledge of Microsoft Office
  • Excellent communication and organisational skills
  • Flexible and approachable
  • Strong problem solving skills
  • Able to work to deadlines and under pressure

Hours of work will be Monday to Friday 8am - 5pm with 1 in 4 weekends.

Due to the assignment starting shortly, candidates will need to be immediately available.

*Due to the location of the client, having your own transport would be beneficial*

The client offers a modern, vibrant and enjoyable open plan working environment, where you will receive excellent training and support - there is also free on-site parking!

Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.