Customer Service - Payments & Refunds

  • Location

    Chippenham, Wiltshire

  • Sector:

    Administration & Customer Service

  • Job type:


  • Salary:

    Up to £18300.00 per annum

  • Contact:

    Amelia Taylor

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


Customer Service - Payments and Refunds


£18300 - rising to £19000

Full Time & Permanent

Monday - Friday 08:30 - 17:00

Excellent benefits including up to £1000 travel allowance and 25 days holiday plus BH

Are you passionate about providing exceptional Customer Service? Are you a confident communicator both verbally as well as in writing? Can you multitask and prioritise your workload? Are you highly numerate?

If you have answered YES then CMD have a super opportunity for you!

As Payments and Refunds Advisor, you will be an integral part of the Customer Services Team, responsible for providing refunds and payments to our supply customers and administering the Feed-In Tariff (FiT) payments to our generators. You will be part of a highly focussed team, responsible for helping to manage the refunds and payments processes. Key duties will include:

  • Cheque production
  • Creation of BACS files and daily Direct Debit files
  • Processing failed and unallocated payments
  • Maintaining customers' bank details
  • Dealing with customers' payment queries by phone and email and other account administration

The successful candidate will have proven experience of delivering excellent customer service in a fast paced, complex environment with the ability to use multiple systems and processes.

Experience of working in a team environment with a flexible approach and good time management skills is essential.

This is a fantastic opportunity to join a growing company where progression is encouraged so do not hesitate to apply today!