Customer Service Manager

  • Location

    Melksham, Wiltshire

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £35000.00 per annum + bonus

  • Contact:

    Amelia Taylor

  • Contact email:

    amelia@cmdrecruitment.com

  • Job ref:

    AT7547_1554804157

  • Published:

    4 months ago

  • Expiry date:

    2019-05-06

  • Startdate:

    ASAP

  • Consultant:

    #

Customer Service Team Manager

Melksham

£30000 - £35000 + bonus

Full Time & Permanent

37.5 hours/week Mon - Thurs 08:30 - 17:30 and Friday 08:30 - 17:00

Are you an experienced Team Manager? Can you demonstrate experience managing a varied workforce? Have you been involved in setting and achieving targets/KPIS?

If you have answered YES then CMD have a fantastic full time, permanent opportunity for you!

Working to support the Senior Management team you will be responsible for leading a team of 7 ensuring customers receive best in class customer service as well as playing a leading role in the growth of the business and involvement in a variety of new and exciting projects.

Responsibilities

  • People Management - team of 7 including sales and customer service
  • Managing the customer experience
  • Reporting and setting KPIs

Person Specification

  • A number of years' experience managing and developing large, multi-disciplinary sales and account management teams
  • Demonstrable experience of hitting and exceeding ambitious sales targets
  • Understanding of how to deliver great customer service

This is an exciting opportunity to be involved in building a great team as well as working collaboratively with directors to drive the business forward.

With interviews taking place over the next few weeks do not hesitate to apply today!