Customer Service - Gas Expert

  • Location

    Chippenham, Wiltshire

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £21000 per annum

  • Contact:

    Amelia Taylor

  • Contact email:

    amelia@cmdrecruitment.com

  • Job ref:

    AT7608_1559233258

  • Published:

    about 2 months ago

  • Expiry date:

    2019-06-29

  • Startdate:

    ASAP

  • Consultant:

    #

Customer Service - Gas Expert

Chippenham

£21000 + excellent benefits

Full Time & Permanent

Monday - Friday 08:30 - 17:00

Are you passionate about providing exceptional Customer Service? Do you have experience of working within the Energy Industry? Can you confidently build relationships?

If you have answered YES then CMD have a super opportunity for you!

As an expert within Customer Services you will work in close partnership with colleagues across Customer Services and the rest of the business to deliver on our customer promises and achieve team and business targets. This role will provide support to both our advisors and Performance Leaders.

  • You will support Customer Services with all gas metering issue escalations ensuring the customer is kept informed at all times and managed throughout the process until a resolution is achieved
  • You will be responsible for reviewing Gas Industry change documents, and follow through to ensure compliance as well as analysing Industry and internal E2E gas processes
  • On a day to day business you will be handling gas metering work as required and provide training and knowledge sharing on gas within Metering Services.

The successful candidate will have expert knowledge of the Energy Industry and its operations as well as a foundation gas knowledge and desire to know more and experience of Industry Data Management . You must be confident in building strong relationships across the teams to support buy in and deliver good performance and have the ability to motivate others to deliver against conflicting and changing priorities