Customer Service Executive

  • Location

    Swindon, Wiltshire

  • Sector:

    Administration & Customer Service

  • Job type:

    Contract

  • Salary:

    £25000 - £27000 per annum

  • Contact:

    Sarah Webb

  • Contact email:

    sarah@cmdrecruitment.com

  • Job ref:

    SW-CE54351_1555600392

  • Published:

    about 1 month ago

  • Expiry date:

    2019-05-18

  • Consultant:

    #

Concierge Executive - Maternity Cover (1-year fixed term contract)

£25,000 - £27,000

Near Swindon

37.5 hours per week

We are recruiting for a Concierge Executive to join our award-winning client based near Swindon, on a maternity contract.

As the Concierge Executive you will be speaking to customers, building and maintaining strong relationships in order to upsell and upgrade their holiday package.

Responsibilities

  • Delivering excellent customer service
  • Respond in a timely manner to customer queries
  • Call customer to provide them with additional information about their booking
  • Upsell to customers
  • Updating CRM and booking systems
  • Speak to suppliers to confirm product availability
  • Understand Profit margins

The successful candidate will have excellent customer service and administration skills. You will be confident in speaking with customers and external suppliers in order to ensure the customer journey is effective. You will have an excellent telephone manner as well as being an effective team player.

Person Specification

  • Confident over the phone
  • Ability to work as part of the team
  • Customer focussed
  • Able to work to deadlines
  • Organised and methodical
  • Good IT skills

CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application. Rest assured you will be fully supported throughout the process.