Customer Advisor GERMAN Speaking

  • Location

    Swindon, Wiltshire

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    £25000 - £27000 per annum

  • Contact:

    Sarah Webb

  • Contact email:

    sarah@cmdrecruitment.com

  • Job ref:

    SW-CA45454_1554299553

  • Published:

    5 months ago

  • Expiry date:

    2019-05-03

  • Consultant:

    #

Customer Advisor GERMAN Speaking

Near Swindon

Full Time - Permanent

£25,000 - £27,000pa + Company Bonus Scheme + benefits

We are recruiting for a Concierge Executive to join our award-winning client based in the Swindon area on a permanent position.

As the Concierge Executive you will be speaking to customers, building and maintaining strong relationships in order to upsell and upgrade their holiday package.

Main Duties:

  • Delivering excellent customer service
  • Respond in a timely manner to customer queries
  • Call customer to provide them with additional information about their booking
  • Upsell to customers
  • Updating CRM and booking systems
  • Speak to suppliers to confirm product availability
  • Understand Profit margins

In order to be a successful candidate, you must be fluent in both English and German and have fantastic customer service skills.

Skills and Experience:

  • Confident over the phone
  • Ability to work as part of the team
  • Customer focussed
  • Able to work to deadlines
  • Organised and methodical
  • Good IT skills

CMD Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applicants however if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise.