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Complaints Advisor

  • Location

    Chippenham, Wiltshire

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £19500 per annum

  • Contact:

    Amelia Taylor

  • Contact email:

    amelia@cmdrecruitment.com

  • Job ref:

    AT7765_1559300068

  • Published:

    16 days ago

  • Expiry date:

    2019-06-30

Complaints Advisor

Chippenham

£21000 + excellent benefits including up to £1000 travel allowance, 25 days hol + BH

Full time and permanent role

Monday - Friday - 37.5 hours/week

Do you have proven experience of delivering great customer service? Are you a proficient user of MS Office particularly Excel? Can you demonstrate a background of handling escalated queries and complaints?

If you have answered YES then CMD have an exciting Complaints Advisor role for you!

Put simply the Complaints Team is responsible for the resolution of complaints. As well as being great at complaint resolution the team also offer technical support, focussing efforts on improvement to reduce repeat complaints which is where you come in. Key duties include:

  • Investigate and manage customer account issues & complaints to ensure service excellence; interacting with all other operational teams and customers as appropriate to ensure a quick, accurate resolution.
  • Ensure all issues are resolved to the customer's satisfaction.
  • Maintain clear and timely communication with the customer to manage their expectations and keep them updated on the status of the issue.
  • Escalate issues through agreed channels, where there is a negative customer experience.

As the successful candidate you will have proven experience of delivering great customer service, both verbal & written and a minimum 12 months experience of handling escalated queries. You will have the ability to manage their own work load whilst maintaining outstanding attention to detail. You must have the ability to build strong relationships with our customers by putting yourself in their shoes using excellent communication and interpersonal skills.

If this sounds like you then do not hesitate to apply today!