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Customer Care Advisor

  • Location

    Chippenham

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    £19000 per annum, Benefits: excellent benefits

  • Contact:

    Amelia Taylor

  • Contact email:

    amelia@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    AT7422

  • Published:

    6 days ago

  • Expiry date:

    2019-04-11

  • Startdate:

    2019-03-14

Customer Care Advisor 
Chippenham
Full Time & Permanent
£19000 per annum rising to £19250
37.5 hours/week - shift pattern working between 8am - 8pm and working 1 Saturday in 6 (8am - 1pm)
£750 travel allowance plus a further £250 if commuting to work via “green” means + 25 Days Holiday – (plus Bank Holidays) + pension

Are you passionate about providing an exceptional service to customers? Can you demonstrate experience of working in a fast paced Customer Service role? Are you a confident communicator both verbally as well as in writing?

If you have answered YES then CMD have an exciting opportunity for you!

Working for a well known company based in Central Chippenham you will be responsible for providing an exceptional service to all customers. Key duties will include:
  • Answering customer queries through phone, email and web/digital channels
  • Delivering exceptional customer service
  • Continuously developing your knowledge relating to the industry
  • Increasingly delivering an excellent sales service to Good Energy customers, through the effective promotion of appropriate cross-sell and up-sell offers
The successful candidate will be able to demonstrate experience within a Customer Service role, you will be an excellent communicator both verbally as well as in writing and be able to build rapport quickly. Candidates must be happy to work between 8am - 8pm and 1 Saturday in 6 (8am - 1pm) with a flexible and personable attitude. 

Successful candidates will be contacted within 5 working days of their applications, should you not hear from us within this time, please assume that your application has been unsuccessful. Due to the high volume of applications we receive we are unable to provide individual feedback.