Customer Service Team Leader

  • Location

    Chippenham

  • Sector:

    Administration & Customer Service

  • Job type:

    Contract

  • Salary:

    £25000 - £33000 per annum

  • Contact:

    Hannah Chiffers

  • Contact email:

    hannah@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    HC7417

  • Published:

    2 months ago

  • Duration:

    12 month fixed term contract

  • Expiry date:

    2019-04-10

  • Startdate:

    2019-03-13

  • Consultant:

    #

Customer Service Team Leader
Up to £33,000 per annum + excellent benefits
Chippenham, Wiltshire
12 Month Fixed Term Contract

Do you thrive leading a customer service team? Would you love to join an expanding and respected local company in the Chippenham area? If so, then apply today, as this is the position you have been looking for!

My client is currently seeking an experienced Customer Service Team Leader to join their busy team in Chippenham on a 12 month fixed term contract. You will be responsible for the team and business performance within the Customer Service team, whilst motivating and supporting your team of customer service advisors and colleagues.

Duties:
  • Drive a positive and motivated work environment
  • Develop the teams capabilities, knowledge and confidence
  • Delivering team 1-2-1’s and coaching support
  • Supporting the development of team members to succeed and build lasting careers
  • Call marking for quality purposes
  • Managing the day to day workload of the team
  • Understand feedback and be able to deliver this confidently
  • Identify knowledge and performance gaps
Person Specification:
  • Previous team leader experience
  • Performance management and planning experience
  • A strategic and analytical approach
  • Able to interpret data and translate to any audience
  • Strong communicator
  • Proven ability to impact performance through effective coaching
  • Motivated, positive, confident and personable approach
Hours of work will be Monday to Friday 8am – 8pm (37.5 hours per week) with 1 hour for lunch and the odd Saturda
Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.