Customer Service Advisor

  • Location

    Chippenham

  • Sector:

    Administration & Customer Service

  • Job type:

    Temporary

  • Salary:

    £9 - £9 per hour

  • Contact:

    Hannah Chiffers

  • Contact email:

    hannah@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    HC7345-2

  • Published:

    4 months ago

  • Duration:

    6-8 weeks

  • Expiry date:

    2019-03-29

  • Startdate:

    2019-03-01

  • Consultant:

    #

Customer Service Advisor 
£9.75 per hour + holiday
Chippenham, Wiltshire
6-8 Week Temporary Assignment

Would you love to work for a growing and dynamic company in Chippenham? Do you have previous customer service experience? If so, then this could be the perfect opportunity for you!

A fantastic temporary assignment has arisen for a Customer Service Advisor to join an expanding organisation in Chippenham. You will be working within a busy Customer Service department, where you will be providing exceptional support and advice to customers.

Duties:
  • Answering customer queries via telephone, email and web/digital channels
  • Continuously develop your knowledge relating to the organisations sector
  • Increasing sales via an excellent customer experience through effective promotion of appropriate cross-sell and up-sell offers
  • Achieving customer targets
  • Identify opportunities and making recommendations to customers
  • Updating and maintaining accurate records
Person specification:
  • Previous customer service experience
  • Excellent communication skills – both written and verbal
  • Motivated, positive, confident and personable approach
  • Professional and polite manner
  • Quick learner with a thirst for knowledge
  • Experience of updating databases and able to keep accurate records
  • Analytical with a strong ability to problem solve
Due to this temporary position starting shortly, the successful candidate will need to be immediately available.

Hours of work will be 37.5 hours per week, however the office operates 4 shift patterns (Early shift, Early Mid, Mid shift and Late shift) between the hours 8am – 8pm and Saturday 8am – 1pm.

Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.