Global Support Coordinator

  • Location

    Magor

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    £17000 - £19000 per annum

  • Contact:

    Jess Hoggins

  • Contact email:

    jessh@cmdrecruitment.com

  • Contact phone:

    1225802080

  • Job ref:

    BH-7346

  • Published:

    about 2 months ago

  • Expiry date:

    2019-03-28

  • Startdate:

    2019-02-28

  • Consultant:

    #

Global Support Coordinator      
Magor, South Wales
Shift Hours – 4 days on (2-day shifts, 2-night shifts), 4 days off
£17,000 – £19,000
 
Have you previously worked within a helpdesk role?
Do you have call centre experience?
Do you want to work for a very successful company that has global presence?

 

Yes? Then this may be the role for you….


CMD are delighted to be working with a leading independent global telecom services company who are looking for a Global Support Coordinator to join their growing business.
 
This is a varied role, where you will be tasked with, but not limited to:
  • Answer and process customer calls relating to faults in a professional and confident manner.
  • Ensure each call is passed on to the relevant resource or escalated to the relevant person efficiently.
  • Ensure all customers are consistently updated throughout the process and chase any 3rd party systems for resolutions.
  • Dealing with each call in a professional and responsible manner.
  • Carry out any further ad-hoc tasks requested by the line managers/team leaders.
 
 
To be successful in this fantastic position, you, amongst other skills and qualities will:
  • Previous help desk/call centre experience.
  • Excellent attention to detail.
  • Outstanding communication skills.
  • Ability to prioritise work load and multitask, whilst remaining calm under pressure.
  • PC literate.
 
This is a fantastic opportunity to be working for a rapidly growing, global company.

To be considered for this opportunity, please send in your CV or give us a call today!