Complaints Advisor

  • Location

    Chippenham

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    £19000 per annum, Benefits: + excellent ebenfits

  • Contact:

    Amelia Taylor

  • Contact email:

    amelia@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    AT7283

  • Published:

    2 months ago

  • Expiry date:

    2019-03-13

  • Startdate:

    2019-02-13

  • Consultant:

    #

Complaints Advisor
Chippenham, Wiltshire
£19,500
Full time & permanent 
Monday - Friday 8:30am - 5pm
Excellent Benefits including 25 days holiday, pension, complimentary tea, coffee and fruit as well as a great working environment


Are you looking for a new challenge? Do you have previous experience in customer service? If so, then this could be the job for you!

Our client based in Chippenham is looking for a confident Complaints Advisor to join their busy team on a full time, permanent basis. You will ensure that all issues are resolved to the customers satisfaction whilst following internal and external processes accurately and consistently.

Duties will include:
  • Investigate and manage customer account issues and complaints
  • Interact with other operational teams and customers as appropriate to ensure a quick and accurate resolution
  • Keep clear, up to date and organised customer records
  • Maintain timely communication with customers to meet their expectations
  • Highlight trends in service or delivery to impact the customer experience
Skills Required:
  • Previous customer service/administration experience
  • Competent IT skills
  • Excellent communications skills
  • Have a professional and polite manner
  • Excellent analytical and problem-solving skills
  • Be able to work independently and as part of a team
  • Exceptional attention to detail
  • Manage own workload effectively
  • Be able to build strong relationships with customers
This is an exciting opportunity to join a progressive company with great prospects so do not hesitate to apply today!

Successful candidates will be contacted within 5 working days of their applications, should you not hear from us within this time, please assume that your application has been unsuccessful.