German Speaking Customer Support Advisor

  • Location

    Swindon

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    £24000 - £27000 per annum

  • Contact:

    Sarah Webb

  • Contact email:

    sarah@cmdrecruitment.com

  • Contact phone:

    01249 813843

  • Job ref:

    SW-CA654

  • Published:

    9 months ago

  • Expiry date:

    2019-03-01

  • Startdate:

    2019-02-01

  • Consultant:

    #

German Speaking Customer Support Advisor
Near Swindon
Up to £27,000pa
We are recruiting for a German Speaking Customer Support Advisor to join our established client near Swindon. Your role will be to provide customers with a fantastic service as their first point of call. Speaking to customers about the products, and answering any concerns or questions they have.
 
Duties and Responsibilities:
 
  • Speaking to customer over the phone or by email
  • Communicate with internal departments to resolve any queries
  • Calling customers to ensure they are happy with their booking and providing any further assistance if needed
  • Produce administration work following on from customer calls
  • Administer any customer cancellation requests
  • Respond to any customer complaints
 
In order to be a successful candidate for this role, you must have a proven track record of delivering first class customer service and have the ability to build lasting customer relationships.
 
 
Skill set required:
 
  • Ability to communicate in English and German both written and verbally
  • Experience of dealing with customer complaints
  • Ability to work to deadlines
  • Ability to think on your feet
  • Fantastic communication skills
  • Good IT Skills
  • Outgoing personality with the ability to build rapport with customers
 
Successful applicants will be contacted within 5 days of submitting their application - should you not hear back within this time, please assume that you have been unsuccessful on this occasion.