Customer Care Advisor

  • Location

    Chippenham

  • Sector:

    Administration & Customer Service

  • Job type:

    Permanent

  • Salary:

    £19000 per annum, Benefits: + 25 days holiday + pension + great working environment!

  • Contact:

    Amelia Taylor

  • Contact email:

    amelia@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    AT7206

  • Published:

    5 months ago

  • Expiry date:

    2019-02-18

  • Startdate:

    2019-01-21

  • Consultant:

    #

Customer Care Advisor
£19000
Chippenham
Full Time & Permanent

37.5 hours/week
Shift pattern working between 8am - 8pm and working 1 Saturday in 6 (8am - 1pm)


Have you got experience within a Customer Service environment? Are you confident handling customer complaints? Can you liaise with customers both verbally as well as in writing in a professional and articulate manner?

If you have answered YES then CMD have a great full time and permanent opportunity for you!

Working as part of a busy Customer Service team your key duties will include:

  • Answering customer queries via phone, email and digital methods
  • Working to set targets and developing your knowledge of the industry 
  • Delivering exceptional customer service
  • Deal with customer complaints and where necessary escalate any issues

It is essential that the successful candidate can demonstrate experience within a similar customer service role, ideally in an office based environment but candidates from other backgrounds will also be considered. You must be positive, motivated and driven with a desire to provide a first class customer service experience. You will be a confident communicator both verbally as well as in writing, have a passion for people and be able to use MS Office. 

Successful candidates will be required to complete a Telephone Pre-Screen with CMD before being submitted. If successful you will then be invited to an Assessment Centre at our client's site.