Complaints Advisor

  • Location

    Chippenham

  • Sector:

    Administration & Customer Service

  • Job type:

    Contract

  • Salary:

    £19500 per annum

  • Contact:

    Rachel Poole

  • Contact email:

    rachel@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    HC7191

  • Published:

    5 months ago

  • Duration:

    12 Month Fixed Term Contract

  • Expiry date:

    2019-02-15

  • Startdate:

    2019-01-18

  • Consultant:

    #

Job Title: Complaints Advisor
Location: Chippenham, Wiltshire
Salary: £19,500

12 Month Fixed Term Contract
 
Are you looking for a new challenge? Do you have previous experience in customer service? If so, then this could be the job for you!
 
Our client based in Chippenham is looking for a confident Complaints Advisor to join their busy team for a 12-month fixed term contract. You will ensure that all issues are resolved to the customers satisfaction whilst following internal and external processes accurately and consistently.
 
Duties will include:
 
  • Investigate and manage customer account issues and complaints
  • Interact with other operational teams and customers as appropriate to ensure a quick and accurate resolution
  • Keep clear, up to date and organised customer records
  • Maintain timely communication with customers to meet their expectations
  • Highlight trends in service or delivery to impact the customer experience
 
Skills Required:
  • Previous customer service/administration experience
  • Competent IT skills
  • Excellent communications skills
  • Have a professional and polite manner
  • Excellent analytical and problem-solving skills
  • Be able to work independently and as part of a team
  • Exceptional attention to detail
  • Manage own workload effectively
  • Be able to build strong relationships with customers
 
Hours of work will be Monday to Friday 37.5 hours a week.
 
Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.