National Careers Service Adviser Birmingham

  • Location


  • Sector:

    Employment Related Services

  • Job type:


  • Salary:

    £22000 per annum

  • Contact:

    Lesley Price

  • Contact email:

  • Contact phone:

    01225 805080

  • Job ref:


  • Published:

    almost 2 years ago

  • Expiry date:


  • Start date:


  • Consultant:


Careers Service Adviser 
Birmingham and Solihull 
£ 22000 per annum 
Full time and permanent 
IAG level 4 

CMD Recruitment Ltd are recruiting for a provder in Birmingham  for a National Careers Service Adviser to provide careers advice and guidance to National Careers Service customers using various modes of delivery and support customers through to job or learning outcomes

You will report to the Lead Careers Adviser / Relationship Manager

The role will be  working to  support adult workforce 

The successful candidate will require an enhanced DBS 

The main duties of the role will be to : 

  • Provide careers advice to adults  via a range of methods including face to face, telephone, email and other digital means to help them to achieve work or learning goals.
  • Support customers to develop career management skills through a range of activities
  • Work with customers to support their progress  into learning, work, or progression in work
  • Work with a variety of organisations to generate customer referrals to meet targets
  • Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs
  • Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements
  • Operate from a variety of locations including Jobcentre Plus, training & education providers, community providers and local career hubs
  • Use and contribute to local, regional and national LMI to support customer progression in their career

The ideal candidate will have the following experience : 


  • Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed ( or similar environment for trainee roles)
  • Excellent communication and presentation skills
  • High level of competency, effective operation and use of ICT including its wider application e.g.  use of social media
  • Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes
  • Well organised, capable of working under pressure, meeting deadlines and targets, manage caseloads and their own time 
  • Ability and flexibility to work in different outreach locations, able to promote the service and maintain relationships with partners  

  • You will need to be : 
  • Educated to graduate level or equivalent
  • Willing to undertake professional training to maintain standards
  • Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance
Please  respond to Lesley Price with your CV