Inbound Call Handler

  • Location

    Devizes

  • Sector:

    Administration & Customer Service

  • Job type:

    Temporary

  • Salary:

    £18000 per annum

  • Contact:

    Hannah Chiffers

  • Contact email:

    hannah@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    HC7117

  • Published:

    8 months ago

  • Duration:

    Temp to Perm

  • Expiry date:

    2019-01-16

  • Startdate:

    2018-12-19

  • Consultant:

    #

Inbound Call Handler
£18,000 per annum + bonus
Devizes, Wiltshire
Temporary to Permanent Assignment 

Do you enjoy working within a fast paced and customer driven environment? Do you have previous customer service / call centre experience? If so, then this could be the next opportunity for you?

A fantastic temporary to permanent position has arisen for an experienced Inbound Call Handler to join a busy and diverse team in Devizes. You will be taking inbound calls from customers, ensuring their queries/requests are processed quickly and efficiently, whilst also making sure the customer is kept informed at all times.

Duties:
  • Identify and take responsibility for failings in service
  • Receiving inbound calls from customers
  • Keep customers up to date and informed of the progress of their request
  • Prioritise queries
  • Provide support to colleagues
  • General administration
Person specification:
  • Previous customer service or call centre experience is essential
  • Professional and confident telephone manner
  • Professional and pro-active attitude
  • Strong knowledge of Microsoft Office
  • Excellent communication and organisational skills
  • Able to prioritise your own workload
Hours of work will be Monday to Friday 0700 – 1600 / 1200 – 2100 / 1000 – 1900 on a weekly rotating shift (40 hours per week).

Due to the clients location, having your own transport is essential.

Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.