Training and Development Officer Retail and Customer Service

  • Location

    Newcastle upon Tyne

  • Sector:

    Employment Related Services

  • Job type:


  • Salary:

    £23000 - £26000 per annum

  • Contact:

    Lesley Price

  • Contact email:

  • Contact phone:

    01225 805080

  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


  • Start date:


  • Consultant:


Training and Development Officer - Retail and Customer Service 
£ 23000 to £26000
Permanent and Full Time 
North East region ( with travel around Newcastle, Middlesbrough , Darlington ) 

Are you a Training and Development Officer/Teacher/Tutor looking for that chance to make a real difference to someone’s career?
Working in partnership with a large household name you will deliver Customer Service L3 and Retail L4 qualifications to their employees.
As a Training and Development Officer working for my client  you will  inspire learners to achieve their goals and aspirations using your own experience and knowledge of Customer Service and Retail.
Delivering training programmes on site, you will need to advise, teach, guide and support learners to achieve their chosen qualifications on time with a high level of quality, including liaising with the employer on the progress of the learners.
You will be confident delivering in a classroom environment or delivering to small groups, putting quality at the forefront of everything you do – for your learners, employers and staff team.

You will be able to deliver up to level 3 in Customer Service and level 4 in Retail, and be confident to deliver all stages of the programme from initial engagement, meeting with prospective employers and learners, use a range of teaching methods and techniques to suit individual learners and deliver all aspects of the Apprenticeship provision.

The ideal candidate will have the following knwledge and skills : 

  • Assessment Qualification (TAQA L3/A1/D32/33)
  • Level 3 or above Teaching Qualification
  • NVQ Level 3 or above in Customer Service
  • NVQ Level 4 or above in Retail
  • Level 2 qualification in English & Mathematics
  • Ability demonstrate a minimum of 3 years occupational experience in the relevant occupational area
  • Experience and confidence in teaching groups of individuals
  • Level 4 or above Teaching Qualification (Cert Ed, PGCE, CTLLS or DTLLS)
  • Additional Specialism Specific Qualifications
  • Level 2 Functional Skills (English, Mathematics & ICT)
  • Understanding of the change from Frameworks to Standards
Owing to the nature of this position, any offer of employment with my client will be subject to a satisfactory check from the Disclosure and Barring Service. 
As a Disability Confident and Investors in Diversity organisation, my client is  committed to providing services which embrace diversity and which promote equality of opportunity. A guaranteed interview scheme for applicants with a disability  who meet the  minimum selection criteria is available.