Applications Specialist

  • Location

    Milton Keynes

  • Sector:

    Industrial & Driving

  • Job type:

    Permanent

  • Salary:

    £28000 - £32000 per annum

  • Contact:

    Nicole Lennards

  • Contact email:

    nicole@cmdrecruitment.com

  • Contact phone:

    01225 805080

  • Job ref:

    NL-6944-1

  • Published:

    4 months ago

  • Expiry date:

    2018-12-17

  • Startdate:

    2018-11-19

  • Consultant:

    #

Applications Specialist
£28,000 - £32,000
Milton Park, Abingdon
 
The Technical Support department provides exceptional support to internal and external customers with pre-sale and post-sale enquiries. The department is responsible for ownership of customer product support issues, liaising with other internal departments, through to satisfactory resolution. 
 

 

  • Providing technical support to customers via email and telephone.

 

  • Be a technical specialist across the range of products and software applications.
  • Update the Customer Relationship Team with issues raised from production
  • Identify and own customer product and software issues. Initiate investigations as required using appropriate company procedures. Ensure customer contact is maintained and regular updates are provided where appropriate.
  • Administer warranty requests from customers and issue CRN’s where appropriate.
  • Support the generation of sales quotations by reviewing applications and suggesting technical/product solutions.
  • Support product and application training as required.
  • Keep up-to-date with certification and compliance regulations and communicate to stakeholders as appropriate.
  • Regular creation of ‘Blog’ topics and content for publication by the Marketing team.
  • Ensure the customer support content on the company website is up to date.

 
They are needing someone who has an HNC in engineering/electronics or equivalent. If you are interested in working for this well-established business, don’t delay, please apply or call us on 01225 805080.