Desktop Support Analyst

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2018-05-11 15:44:241970-01-01CMD Recruitment
Job TypeTemp / Contract
AreaDevizes, EnglandDevizes
SectorIT & Design
Salary£20000 - £25000 per annum
Start DateASAP
Job RefHC6271
Job Views143

Desktop Support Analyst
£20,000 - £25,000 per annum (depending on experience) + excellent benefits
Devizes, Wiltshire
12 Month Fixed Term Contract

Are you an experienced 1st/2nd Line Helpdesk Support Technician? Do you pride yourself in providing a professional, but personable customer service to users? If so, then we would love to hear from you, so apply today!

Due to continued growth, my client is seeking an experienced Desktop Support Analyst to join their dynamic and well-established team in Devizes. You will play an essential role in the key service delivery function within the organisation and provide a pro-active, rapid response service to users. The team offers advice and guidance on the use of technology, identifying areas where improvements can be made and ensuring the infrastructure and system issues are escalated.


  • Provide first line IT support to all staff
  • Ensure all support calls are logged accurately
  • Assist all staff in the use of the organisations applications
  • Carry out PC and hardware support
  • Take an active role in ensuring support procedures are up to date and maintained
  • Carry out basic administrative duties
  • Assist with the installation of new and current systems
  • Liaise with suppliers on behalf of users
  • Install PCs
Person Specification:
  • Previous experience within a similar position
  • Experience operating in a customer facing PC support role
  • Considerable experience working in a customer facing IT support environment
  • Experience of MS Windows 10 and 7 platforms in an IT support environment
  • Knowledge of PC build implementation would be describable
  • PC literate and familiar with Microsoft stable of desktop products
  • Have an analytical and rational approach to problem solving
  • Able to work alone and on your own initiative
  • Have a personable, but professional approach
Due to the location of the client, having your own transport would be beneficial.

This client offers an extensive benefits package, including free on-site parking, great holiday entitlement and flexible working to name a few!

Hours of work will be Monday to Friday 37.5 hours per week.

Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

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