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Administration & Customer Service

Using our network to bring you exceptional temporary and permanent talent.

Administration and Customer Service – finding gold.

Anyone who’s worked in business for some time will have met one. The individual everyone goes to for advice, who knows the business inside out, knows the clients, understands the office politics, makes everyone both old and new feel welcome and valued, with total dedication to their role. They are the glue that holds the day to day together.

CMD understands the importance of these individuals. They require impeccable people skills, as well as outstanding organisation and project management experience, combined with a ‘get things done’ attitude. These people are gold and we know where to find them.

Whether it’s internal administrative support or outstanding customer service representation you’re looking for, CMD have cultivated a network of ‘gold stars’. The candidates we know can handle the pressure, maintain endless patience with both their internal and external stakeholders and will always go the extra mile.

One of the critical KPIs for our Consultants is regular communication with their candidate network, even when we don't have an active role to share, resulting in a candidate network that trusts us implicitly.

We proactively identify, engage and qualify emerging talent in the area so our database is constantly evolving.


Call to Discuss your Vacancy

“Companies like Amazon and Netflix have raised the bar in terms of customer service expectation. This expectation has seeped into every aspect of our lives, and our work life is no exception.”

When your customer is dealing with a supplier these days, regardless of the sector you operate in, their expectations of the level of service they receive has been raised through their experience in their personal lives. Your business has to match it. The way to do that is by hiring, motivating and rewarding high-quality talent who understand the critical importance of their role to your business.

Administration and Customer Service roles are two halves of one whole. The specific tasks involved for each are different, but the core skills required to be a great candidate are very similar. Patience, diligence, dedication, organisation and a 
problem-solving attitude are all critical skills to both roles. CMD’s admin and customer service network has been built by identifying talent that 
display these qualities. 

Fill your Vacancies with our Expert Consultants

Meet the Team

The Consultants from our dedicated administration and customer service sector have met many candidates across the South West. We’ve become well versed in quickly identifying the required traits in those candidates, and only when we’re sure they’ve ticked those boxes will we put them in front of you. 

Recently Filled Roles

3x Customer Service Representatives - Full Time - Calne
Roles filled: 2 weeks

"Our client suddenly lost three of their customer service reps at the same time, which was increasing their customer support waiting time significantly. We quickly worked to fill these vacancies with competent, reliable and quick learners who adapted well to the business needs."

Hannah Chiffers – Senior Consultant

 


Project Administrator – Contract - Bath
Role filled: 1 week 

"Our expanding client recently landed a large-scale project, with phase one needing to be complete within the first three months. They needed someone to coordinate all of the communications across a large team and maintain accurate spend reports. We contacted a few candidates we qualified as fitting the criteria and delivered their new Project Administrator quicker before work began on the project."

Nicola Bullivent – Senior Consultant




Find your Perfect Candidate

  1. Information Gathering: Your dedicated Consultant will start with an information gathering exercise including meeting with you, visiting your offices, talking about what has and hasn't worked well in the past and analysing your employer brand.
  2. The Shortlist: Based on the data we gather we'll develop a shortlist of fully screened and qualified candidates from our extensive network. We'll present back to you a shortlist of high-quality candidates to save time for the hiring manager.
  3. Channel Selection: Based on our research, we'll identify the most effective recruitment methods and the best channels for your business to advertise on. These will be signed off by you before anything goes live.
  4. Honest Communication: We'll maintain smooth and prompt communication between you and the candidate and we'll host weekly update calls to provide you with honest feedback on the success of the recruitment channels and wider feedback from the candidate base.
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